⚠The PNB mailbox has used 133% of what Google lets it send in 24 hours (663 of 500 people written to). Put every file of a case in one mail and copy fewer people — or Google stops it.
DoubtsPaymentsPatternsParityCorrectionsNotes to AbhijitAuditMailboxesPeople & time— these pages check the engine, not the NOI team's work
Shadow parity last 7 days
Silent mode lets us run the only experiment that matters before going live: for every case, what the ENGINE drafted vs what a PERSON actually sent.
659cases with human mail to compare
25fully covered by our drafts
881mails they sent, we didn't draft
121drafts with no human equivalent
On the mails both sides sent, the engine's draft was ready 7 minutes before the NOI team's own mail (median, 646 live case(s) only — backfilled history is excluded because our draft time there is when the backfill ran, not when we would have answered).
What the NOI team sends that we never draft the capability gap — fix these before going live
| Kind of mail | How often | Why we didn't |
|---|---|---|
| Index II chase | 418 case(s) | BUILT v50 — was genuinely missing |
| challan shared | 226 case(s) | the engine drafts this when a paid challan is uploaded on the case page — the NOI team paid these challans outside the system, so the trigger never fired (template exists) |
| document chase | 173 case(s) | the template EXISTS and is used elsewhere — on these cases our checklist considered the documents complete, so no chase was drafted. Read one: either they asked for something we do not track, or a document we accepted was not good enough |
| acknowledgement | 27 case(s) | our acknowledgement waits for a VERIFIED bank credit; the SMS feed is not wired yet |
| fee quote | 26 case(s) | the branch usually states its own fees; v50 suppresses our quote unless the figures disagree |
| draft approval | 11 case(s) | drafts when a snip is uploaded on the case page — the NOI team did these by hand, so the trigger never fired |
Case by case
| Case | Bank | Both sent | We MISSED | We drafted, they didn't |
|---|---|---|---|---|
| NOI-2026-03189 | HINDUJA_HFL | — | challan shared, fee quote, Index II chase, draft approval | — |
| NOI-2026-03251 | PNB_HFL | — | challan shared, document chase, fee quote, Index II chase | — |
| NOI-2026-03286 | PNB_HFL | — | acknowledgement, challan shared, document chase, fee quote | — |
| NOI-2026-03333 | ICICI_HFC | — | acknowledgement, challan shared, document chase, Index II chase | — |
| NOI-2026-03373 | ICICI_HFC | — | challan shared, document chase, fee quote, Index II chase | acknowledgement |
| NOI-2026-00362 | ICICI_HFC | — | challan shared, fee quote, Index II chase | — |
| NOI-2026-01935 | ICICI_HFC | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-02882 | ICICI_HFC | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-02915 | PNB_HFL | — | acknowledgement, challan shared, Index II chase | — |
| NOI-2026-03212 | SAMMAAN | — | challan shared, Index II chase, draft approval | acknowledgement |
| NOI-2026-03226 | PNB_HFL | — | challan shared, document chase, Index II chase | — |
| NOI-2026-03231 | ICICI_HFC | — | challan shared, document chase, Index II chase | — |
| NOI-2026-03235 | ICICI_HFC | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-03241 | PNB_HFL | — | challan shared, document chase, Index II chase | fee quote |
| NOI-2026-03244 | ICICI_HFC | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-03247 | ICICI_HFC | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-03253 | PNB_HFL | — | acknowledgement, challan shared, Index II chase | — |
| NOI-2026-03273 | PNB_HFL | — | acknowledgement, challan shared, document chase | — |
| NOI-2026-03276 | ICICI_HFC | — | challan shared, document chase, Index II chase | — |
| NOI-2026-03278 | ICICI_HFC | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-03281 | PNB_HFL | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-03282 | ICICI_HFC | — | challan shared, document chase, Index II chase | — |
| NOI-2026-03287 | ICICI_HFC | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-03289 | PNB_HFL | — | acknowledgement, challan shared, Index II chase | — |
| NOI-2026-03290 | ICICI_HFC | — | challan shared, document chase, Index II chase | — |
| NOI-2026-03295 | PNB_HFL | — | challan shared, fee quote, Index II chase | document chase |
| NOI-2026-03299 | ICICI_HFC | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-03300 | ICICI_HFC | — | challan shared, document chase, Index II chase | — |
| NOI-2026-03320 | PNB_HFL | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-03332 | ICICI_HFC | — | challan shared, document chase, Index II chase | fee quote |
| NOI-2026-03339 | PNB_HFL | — | acknowledgement, challan shared, document chase | — |
| NOI-2026-03342 | PNB_HFL | — | challan shared, fee quote, Index II chase | — |
| NOI-2026-03348 | ICICI_HFC | — | challan shared, document chase, Index II chase | — |
| NOI-2026-03371 | ICICI_HFC | — | acknowledgement, challan shared, document chase | fee quote |
| NOI-2026-03377 | PNB_HFL | acknowledgement | challan shared, fee quote, Index II chase | — |
| NOI-2026-03395 | ICICI_HFC | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-03398 | PNB_HFL | — | acknowledgement, challan shared, document chase | — |
| NOI-2026-03402 | PNB_HFL | — | acknowledgement, challan shared, document chase | Index II chase |
| NOI-2026-03408 | ICICI_HFC | — | acknowledgement, challan shared, document chase | — |
| NOI-2026-03413 | ICICI_HFC | — | challan shared, fee quote, Index II chase | — |
| NOI-2026-03427 | PNB_HFL | — | acknowledgement, challan shared, document chase | — |
| NOI-2026-03431 | ICICI_HFC | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-03439 | ICICI_HFC | — | challan shared, document chase, Index II chase | fee quote |
| NOI-2026-03451 | ICICI_HFC | — | challan shared, document chase, Index II chase | — |
| NOI-2026-03466 | ICICI_HFC | — | challan shared, document chase, Index II chase | acknowledgement |
| NOI-2026-03479 | ICICI_HFC | — | challan shared, fee quote, Index II chase | acknowledgement |
| NOI-2026-00228 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-00237 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-00574 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-00590 | ICICI_HFC | — | document chase, Index II chase | — |
| NOI-2026-00591 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-00597 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-00609 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-01329 | ICICI_HFC | — | fee quote, Index II chase | — |
| NOI-2026-01391 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-01483 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-01622 | ICICI_HFC | — | document chase, Index II chase | — |
| NOI-2026-01632 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-01773 | ICICI_HFC | — | document chase, Index II chase | — |
| NOI-2026-01913 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-02052 | ICICI_HFC | — | document chase, Index II chase | — |
| NOI-2026-02194 | ICICI_HFC | — | document chase, Index II chase | — |
| NOI-2026-02243 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-02301 | ICICI_HFC | — | fee quote, Index II chase | — |
| NOI-2026-02335 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-02679 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-02713 | SAMMAAN | — | Index II chase, draft approval | — |
| NOI-2026-02777 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-02796 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-02797 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-02819 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-02820 | HINDUJA_HFL | — | Index II chase, draft approval | — |
| NOI-2026-02849 | ICICI_HFC | — | challan shared, Index II chase | — |
| NOI-2026-02903 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-02906 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-02928 | PNB_HFL | — | challan shared, document chase | — |
| NOI-2026-02946 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-02952 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-02961 | ICICI_HFC | — | document chase, Index II chase | — |
| NOI-2026-03009 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-03037 | SAMMAAN | — | challan shared, fee quote | — |
| NOI-2026-03054 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-03069 | PNB_HFL | — | challan shared, document chase | — |
| NOI-2026-03081 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-03103 | ICICI_HFC | Index II chase | challan shared, fee quote | — |
| NOI-2026-03122 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-03140 | PNB_HFL | acknowledgement | challan shared, document chase | — |
| NOI-2026-03146 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-03151 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-03158 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-03168 | SAMMAAN | — | Index II chase, draft approval | — |
| NOI-2026-03186 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-03214 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-03218 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-03219 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-03220 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-03221 | SAMMAAN | — | Index II chase, draft approval | — |
| NOI-2026-03227 | PNB_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03229 | ICICI_HFC | Index II chase | challan shared, document chase | acknowledgement |
| NOI-2026-03230 | PNB_HFL | acknowledgement | challan shared, Index II chase | — |
| NOI-2026-03232 | HINDUJA_HFL | — | document chase, Index II chase | fee quote |
| NOI-2026-03233 | HINDUJA_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03234 | PNB_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03240 | ICICI_HFC | — | challan shared, Index II chase | — |
| NOI-2026-03245 | PNB_HFL | — | acknowledgement, challan shared | Index II chase |
| NOI-2026-03246 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03254 | ICICI_HFC | — | challan shared, document chase | acknowledgement |
| NOI-2026-03258 | PNB_HFL | document chase | acknowledgement, challan shared | — |
| NOI-2026-03259 | PNB_HFL | — | acknowledgement, challan shared | — |
| NOI-2026-03260 | ICICI_HFC | Index II chase | challan shared, document chase | — |
| NOI-2026-03262 | ICICI_HFC | Index II chase | challan shared, document chase | — |
| NOI-2026-03268 | HINDUJA_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03270 | HINDUJA_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03272 | ICICI_HFC | Index II chase | challan shared, document chase | — |
| NOI-2026-03274 | ICICI_HFC | Index II chase | challan shared, document chase | acknowledgement |
| NOI-2026-03279 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03285 | ICICI_HFC | — | challan shared, document chase | — |
| NOI-2026-03291 | PNB_HFL | — | acknowledgement, challan shared | — |
| NOI-2026-03292 | PNB_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03293 | PNB_HFL | acknowledgement | challan shared, Index II chase | — |
| NOI-2026-03304 | ICICI_HFC | — | challan shared, document chase | fee quote |
| NOI-2026-03308 | ICICI_HFC | — | challan shared, document chase | acknowledgement |
| NOI-2026-03309 | ICICI_HFC | — | challan shared, document chase | — |
| NOI-2026-03310 | PNB_HFL | — | acknowledgement, challan shared | fee quote |
| NOI-2026-03312 | HINDUJA_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03315 | PNB_HFL | — | challan shared, document chase | acknowledgement, Index II chase |
| NOI-2026-03316 | PNB_HFL | — | acknowledgement, challan shared | — |
| NOI-2026-03317 | PNB_HFL | — | acknowledgement, challan shared | — |
| NOI-2026-03321 | ICICI_HFC | — | challan shared, document chase | — |
| NOI-2026-03322 | ICICI_HFC | — | challan shared, Index II chase | — |
| NOI-2026-03323 | HINDUJA_HFL | — | challan shared, document chase | acknowledgement |
| NOI-2026-03324 | PNB_HFL | acknowledgement | challan shared, Index II chase | — |
| NOI-2026-03325 | HINDUJA_HFL | — | challan shared, Index II chase | — |
| NOI-2026-03326 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03327 | ICICI_HFC | — | document chase, Index II chase | fee quote |
| NOI-2026-03330 | ICICI_HFC | — | challan shared, document chase | acknowledgement |
| NOI-2026-03331 | ICICI_HFC | — | challan shared, Index II chase | fee quote |
| NOI-2026-03334 | HINDUJA_HFL | — | challan shared, Index II chase | — |
| NOI-2026-03335 | PNB_HFL | acknowledgement | challan shared, document chase | — |
| NOI-2026-03338 | ICICI_HFC | — | challan shared, document chase | fee quote |
| NOI-2026-03341 | HINDUJA_HFL | fee quote | challan shared, document chase | — |
| NOI-2026-03343 | ICICI_HFC | — | document chase, Index II chase | — |
| NOI-2026-03349 | PNB_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03351 | ICICI_HFC | Index II chase | challan shared, document chase | acknowledgement |
| NOI-2026-03355 | PNB_HFL | — | challan shared, document chase | — |
| NOI-2026-03358 | PNB_HFL | acknowledgement | challan shared, document chase | Index II chase |
| NOI-2026-03359 | HINDUJA_HFL | — | challan shared, draft approval | acknowledgement |
| NOI-2026-03361 | HINDUJA_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03363 | SAMMAAN | — | challan shared, document chase | — |
| NOI-2026-03367 | ICICI_HFC | — | challan shared, document chase | — |
| NOI-2026-03372 | PNB_HFL | — | acknowledgement, challan shared | Index II chase |
| NOI-2026-03376 | ICICI_HFC | — | challan shared, document chase | — |
| NOI-2026-03379 | PNB_HFL | acknowledgement | challan shared, document chase | — |
| NOI-2026-03381 | HINDUJA_HFL | — | challan shared, fee quote | acknowledgement |
| NOI-2026-03384 | HINDUJA_HFL | — | challan shared, fee quote | acknowledgement |
| NOI-2026-03385 | PNB_HFL | — | acknowledgement, challan shared | — |
| NOI-2026-03396 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03397 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-03401 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03403 | PNB_HFL | acknowledgement | challan shared, document chase | — |
| NOI-2026-03404 | PNB_HFL | — | acknowledgement, challan shared | — |
| NOI-2026-03405 | ICICI_HFC | — | challan shared, document chase | — |
| NOI-2026-03409 | ICICI_HFC | — | challan shared, Index II chase | — |
| NOI-2026-03410 | PNB_HFL | — | challan shared, Index II chase | fee quote |
| NOI-2026-03412 | ICICI_HFC | — | challan shared, Index II chase | — |
| NOI-2026-03419 | PNB_HFL | acknowledgement | challan shared, document chase | — |
| NOI-2026-03420 | PNB_HFL | — | document chase, Index II chase | — |
| NOI-2026-03429 | PNB_HFL | — | challan shared, Index II chase | — |
| NOI-2026-03432 | ICICI_HFC | — | fee quote, Index II chase | — |
| NOI-2026-03433 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03434 | ICICI_HFC | — | challan shared, document chase | acknowledgement |
| NOI-2026-03435 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03436 | ICICI_HFC | — | challan shared, Index II chase | document chase, fee quote |
| NOI-2026-03440 | HINDUJA_HFL | — | challan shared, draft approval | acknowledgement |
| NOI-2026-03442 | PNB_HFL | acknowledgement | challan shared, Index II chase | — |
| NOI-2026-03444 | ICICI_HFC | — | challan shared, Index II chase | — |
| NOI-2026-03445 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03448 | ICICI_HFC | — | document chase, Index II chase | — |
| NOI-2026-03449 | PNB_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03452 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03453 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03455 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03456 | PNB_HFL | acknowledgement | challan shared, document chase | — |
| NOI-2026-03457 | PNB_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03459 | PNB_HFL | — | acknowledgement, challan shared | — |
| NOI-2026-03460 | PNB_HFL | — | acknowledgement, challan shared | — |
| NOI-2026-03465 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03467 | PNB_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03468 | ICICI_HFC | — | challan shared, Index II chase | — |
| NOI-2026-03469 | PNB_HFL | acknowledgement | challan shared, document chase | — |
| NOI-2026-03472 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03473 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03476 | ICICI_HFC | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03477 | PNB_HFL | — | acknowledgement, challan shared | fee quote |
| NOI-2026-03478 | PNB_HFL | — | challan shared, Index II chase | acknowledgement |
| NOI-2026-03482 | PNB_HFL | — | acknowledgement, challan shared | — |
| NOI-2026-00012 | ICICI_HFC | — | Index II chase | — |
| NOI-2026-00023 | ICICI_HFC | — | Index II chase | — |
| NOI-2026-00030 | ICICI_HFC | — | Index II chase | — |
| NOI-2026-00047 | ICICI_HFC | — | Index II chase | — |
"We drafted, they didn't" is not automatically wrong — the engine chases on a schedule a person may skip. Read it as over-mailing risk, not error.
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