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मराठी A
⚠The PNB mailbox has used 133% of what Google lets it send in 24 hours (663 of 500 people written to). Put every file of a case in one mail and copy fewer people — or Google stops it.
Mailboxes — what to do →

Cases

Wednesday 14 Oct · 202 open · the journey shows where every case stands — press a step to see only those
Showing 61 of 202 open cases — Bank: PNB Housing · Show: Waiting on the branch, Being read, Needs eyes·tap a filter to add it, tap again to take it off — several at once is fineClear all filters
CaseBankWorkOur feeWhen
Being read by the engine 1 case — a new mail — the case joins a pile by itself in a minute · the longest wait first
NOI-2026-00312 · LAN HOU/GHKP/0826/5189122 · 10 papers
PNB_HFLPNB Housing
Step 1 · Mail ina new mail from the branch — the engine is reading its papers now
screenshot in
₹1,900.40
waiting 23d 12h
came 29 Aug 22:31 · 45d ago
last mail 10d ago
Read & send draft
Waiting on the branch 60 cases — the engine has asked; a red wait means it is time to call · the longest wait first
NOI-2026-00540 · LAN HOU/NAG/1225/1467813 · 1 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
no fee yetwaiting 43d 8h
came 26 Aug 18:55 · 48d ago
last mail 40d ago
Call the branch
NOI-2026-00225 · LAN HOU/KOP/0826/5187885 · 8 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹12,590
waiting 42d 17h
came 29 Aug 18:57 · 45d ago
last mail 45d ago
Call the branch
NOI-2026-00274 · LAN NHL/KOP/0626/5131233 · 8 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹27,080
waiting 42d 17h
came 28 Aug 19:36 · 46d ago
last mail 1d ago
Open
NOI-2026-00334 · LAN HOU/KOP/0626/5136462 · 9 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹10,670
waiting 41d 17h
came 30 Aug 13:43 · 44d ago
last mail 1d ago
Open
NOI-2026-00484 · LAN HOU/KRDI/0826/5193105 · 9 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
fee asked
₹22,430
waiting 40d 17h
came 31 Aug 14:19 · 43d ago
last mail 43d ago
Call the branch
NOI-2026-00459 · LAN HOU/WRJE/0826/5200683 · 7 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹26,870
waiting 40d 17h
came 31 Aug 13:01 · 43d ago
last mail 43d ago
Call the branch
NOI-2026-00530 · LAN NHL/NSK/0826/5203930 · 11 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
fee asked
₹5,150
waiting 40d 10h
came 31 Aug 17:30 · 43d ago
last mail 43d ago
Read & send draft
NOI-2026-00515 · LAN HOU/JLG/0726/5145425 · 6 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
fee asked
₹15,090
waiting 40d 10h
came 31 Aug 16:36 · 43d ago
last mail 43d ago
Read & send draft
DR. ANAND BAGMAR ⏳ ongoing
NOI-2026-00415 · LAN HOU/SOL/0726/5179572 · 5 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹1,03,830
waiting 40d 9h
came 30 Aug 20:19 · 44d ago
last mail 44d ago
Call the branch
NOI-2026-00394 · LAN HOU/KRDI/0726/5181798 · 7 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
no fee yetwaiting 40d 8h
came 30 Aug 17:49 · 44d ago
last mail 44d ago
Call the branch
NOI-2026-00370 · LAN HOU/SOL/0826/5201237 · 2 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹13,430
waiting 40d 8h
came 30 Aug 15:59 · 44d ago
last mail 44d ago
Call the branch
NOI-2026-00781 · LAN HOU/PUN/0626/5129879 · 7 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹37,440
waiting 40d 5h
came 26 Aug 11:34 · 48d ago
last mail 48d ago
Read & send draft
NOI-2026-00764 · LAN HOU/SOL/0826/5198973 · 2 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹22,430
waiting 40d 5h
came 26 Aug 16:59 · 48d ago
last mail 48d ago
Call the branch
NOI-2026-00756 · LAN HOU/SOL/0826/5194132 · 2 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹35,010
waiting 40d 5h
came 26 Aug 18:45 · 48d ago
last mail 48d ago
Call the branch
NOI-2026-00751 · LAN HOU/SOL/0826/5197924 · 3 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹17,440
waiting 40d 5h
came 26 Aug 19:45 · 48d ago
last mail 48d ago
Call the branch
NOI-2026-00704 · LAN HOU/KOP/0726/5167825 · 8 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹22,610
waiting 40d 5h
came 27 Aug 18:31 · 47d ago
last mail 47d ago
Read & send draft
NOI-2026-00244 · LAN HOU/AMR/0526/5097266 · 3 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹26,010
waiting 40d 4h
came 29 Aug 17:43 · 45d ago
last mail 34d ago
Call the branch
NOI-2026-00607 · LAN HOU/KLN/0626/5117337 · 4 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹38,460
waiting 40d 4h
came 1 Sep 00:14 · 43d ago
last mail 28d ago
Read & send draft
NOI-2026-00521 · LAN NHL/PNVL/0826/5194497 · 10 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
fee asked
₹19,140
waiting 40d 4h
came 31 Aug 17:05 · 43d ago
last mail 31d ago
Read & send draft
NOI-2026-00587 · LAN HOU/SOL/0726/5172206 · 5 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
fee asked
₹16,670
waiting 40d 4h
came 31 Aug 21:12 · 43d ago
last mail 43d ago
Read & send draft
NOI-2026-00582 · LAN HOU/SOL/0826/5204375 · 5 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹26,100
waiting 40d 4h
came 31 Aug 20:43 · 43d ago
last mail 43d ago
Read & send draft
NOI-2026-00570 · LAN HOU/AHMD/0626/5119999 · 8 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹78,570
waiting 40d 4h
came 31 Aug 20:03 · 43d ago
last mail 43d ago
Read & send draft
NOI-2026-00436 · LAN HOU/KRDI/0826/5201961 · 8 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
fee asked
₹28,870
waiting 40d 2h
came 31 Aug 11:41 · 43d ago
last mail 43d ago
Call the branch
NOI-2026-00233 · LAN — · 2 papers
PNB_HFLPNB Housing
Step 2 · Documents3 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card · a draft waits for Send
no fee yetwaiting 35d 16h
came 29 Aug 14:35 · 45d ago
last mail 25d ago
Read & send draft
Wa Charges ⏳ ongoing
NOI-2026-00255 · LAN HOU/GHKP/0626/5134371 · 3 papers
PNB_HFLPNB Housing
Step 2 · Documents3 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card · a draft waits for Send
screenshot in
₹36,720
waiting 35d 16h
came 29 Aug 15:10 · 45d ago
last mail 40d ago
Read & send draft
NOI-2026-00344 · LAN NHL/KOP/0726/5159563 · 4 papers
PNB_HFLPNB Housing
Step 2 · Documents3 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card · a draft waits for Send
no fee yetwaiting 29d 17h
came 19 Aug 19:41 · 55d ago
last mail 45d ago
Read & send draft
NOI-2026-00271 · LAN HOU/AHMD/0726/5170766 · 4 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
fee verified
₹10,200
waiting 28d 6h
came 28 Aug 20:36 · 46d ago
last mail 45d ago
Read & send draft
TARACHAND LOT ⏳ ongoing
NOI-2026-00733 · LAN NHL/PM/0426/5070816 · 1 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
no fee yetwaiting 28d 2h
came 27 Aug 12:19 · 47d ago
last mail 47d ago
Call the branch
NOI-2026-00740 · LAN HOU/PM/0626/5116034 · 3 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
fee asked
₹22,110
waiting 26d 17h
came 27 Aug 11:59 · 47d ago
last mail 21d ago
Read & send draft
NOI-2026-00731 · LAN HOU/PM/0426/5063080 · 1 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
no fee yetwaiting 26d 17h
came 27 Aug 12:34 · 47d ago
last mail 34d ago
Read & send draft
Outlook Pnb ⏳ ongoing
NOI-2026-00734 · LAN HOU/PM/0426/5061363 · 1 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
no fee yetwaiting 26d 17h
came 27 Aug 12:18 · 47d ago
last mail 47d ago
Read & send draft
SAHIL ARUN AROTE ⏳ ongoing
NOI-2026-00597 · LAN HOU/KLN/0726/5149877 · 2 papers
PNB_HFLPNB Housing
Step 2 · Documents1 paper still to come — Payment Screenshot with UTR · a draft waits for Send
fee asked
₹15,700
waiting 26d 17h
came 31 Aug 22:27 · 43d ago
last mail 7h ago
Read & send draft
NOI-2026-01058 · LAN HOU/ARNG/0726/5179518 · 3 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
no fee yetwaiting 26d 17h
came 2 Sep 14:28 · 41d ago
last mail 41d ago
Read & send draft
NOI-2026-00549 · LAN HOU/NAG/0526/5111273 · 1 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
no fee yetwaiting 26d 17h
came 31 Aug 19:09 · 43d ago
Read & send draft
NOI-2026-00558 · LAN NHL/NAG/0526/5085083 · 2 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
no fee yetwaiting 26d 17h
came 31 Aug 19:36 · 43d ago
Read & send draft
NOI-2026-00769 · LAN NHL/KLN/0626/5139907 · 2 papers
PNB_HFLPNB Housing
Step 2 · Documents3 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card · a draft waits for Send
no fee yetwaiting 26d 17h
came 26 Aug 16:04 · 48d ago
last mail 47d ago
Read & send draft
NOI-2026-00730 · LAN HOU/PM/0426/5053080 · 2 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
no fee yetwaiting 26d 17h
came 27 Aug 12:34 · 47d ago
Read & send draft
NOI-2026-00732 · LAN NHL/SOL/0826/5207825 · 3 papers
PNB_HFLPNB Housing
Step 2 · Documents3 papers still to come — Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
fee asked
₹28,830
waiting 26d 17h
came 27 Aug 12:26 · 47d ago
last mail 47d ago
Read & send draft
NOI-2026-00773 · LAN HOU/ARNG/0226/1485893 · 3 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
no fee yetwaiting 26d 17h
came 26 Aug 13:22 · 48d ago
last mail 48d ago
Read & send draft
NOI-2026-00579 · LAN HOU/KOP/0826/5198747 · 11 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
fee verified
₹22,800
waiting 21d 14h
came 31 Aug 20:27 · 43d ago
last mail 43d ago
Read & send draft
NOI-2026-01659 · LAN HOU/NSK/0325/1373119 · 1 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
no fee yetwaiting 19d 17h
came 11 Sep 12:04 · 32d ago
Read & send draft
NOI-2026-02366 · LAN NHL/NSK/0826/5189455 · 11 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹8,560.22
waiting 17d 0h
came 24 Sep 13:58 · 19d ago
last mail 12h ago
Open
JUILEE ANIL PANDE ⏳ ongoing
NOI-2026-02226 · LAN HOU/AHMD/0726/5164312 · 7 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹27,030.23
waiting 14d 17h
came 22 Sep 16:28 · 21d ago
last mail 21d ago
Read & send draft
NOI-2026-02591 · LAN — · 0 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
no fee yetwaiting 14d 17h
came 31 Aug 16:36 · 43d ago
Read & send draft
NOI-2026-02592 · LAN — · 1 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
no fee yetwaiting 14d 17h
came 31 Aug 14:36 · 43d ago
Read & send draft
NOI-2026-02975 · LAN HOU/NAG/0826/5189884 · 8 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹24,510.97
waiting 13d 8h
came 1 Jan 05:29 · 20739d ago
last mail 13d ago
Read & send draft
NOI-2026-01202 · LAN — · 1 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
no fee yetwaiting 12d 17h
came 3 Sep 18:25 · 40d ago
Read & send draft
NOI-2026-00391 · LAN HOU/PM/0826/5205780 · 8 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
fee asked
₹27,360
waiting 12d 17h
came 30 Aug 17:27 · 44d ago
last mail 44d ago
Read & send draft
NOI-2026-00406 · LAN HOU/THA/0726/5153410 · 10 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹60,930.52
waiting 12d 17h
came 30 Aug 19:25 · 44d ago
last mail 31d ago
Read & send draft
VISHAL SUNIL MANE ⏳ ongoing
NOI-2026-00330 · LAN HOU/PM/0726/5162009 · 12 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹19,950
waiting 12d 17h
came 30 Aug 13:00 · 44d ago
last mail 32d ago
Read & send draft
NOI-2026-00411 · LAN HOU/THA/0826/5203334 · 8 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹59,350
waiting 12d 17h
came 30 Aug 19:58 · 44d ago
last mail 31d ago
Read & send draft
NOI-2026-03141 · LAN NHL/THA/0726/5160938 · 7 papers
PNB_HFLPNB Housing
Step 3 · Paymentpapers in — the fee of ₹56,070.75 is asked; the credit will name this case by itself · a draft waits for Send
fee asked
₹56,070.75
waiting 8d 14h
came 12 Sep 12:44 · 31d ago
last mail 5d ago
Read & send draft
NOI-2026-03152 · LAN HOU/KNDW/0326/1500145 · 10 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹25,360.79
waiting 8d 12h
came 22 Sep 17:15 · 21d ago
last mail 1d ago
Read & send draft
NOI-2026-03183 · LAN HOU/NAG/0526/5111377 · 7 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹15,440.12
waiting 7d 16h
came 22 Sep 16:08 · 21d ago
last mail 1d ago
Read & send draft
AKSHAY VIJAY MORE ⏳ ongoing
NOI-2026-03195 · LAN HOU/KOP/0626/5135828 · 11 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹20,910.66
waiting 7d 13h
came 22 Sep 16:15 · 21d ago
last mail 7d ago
Read & send draft
NOI-2026-03193 · LAN HOU/THA/0426/5082389 · 6 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹30,890.66
waiting 7d 13h
came 12 Sep 12:39 · 31d ago
last mail 3d ago
Read & send draft
Rohan Rane ⏳ ongoing
NOI-2026-03203 · LAN HOU/THA/0526/5101938 · 2 papers
PNB_HFLPNB Housing
Step 2 · Documents4 papers still to come — Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, Payment Screenshot with UTR · a draft waits for Send
no fee yetwaiting 7d 12h
came 12 Sep 12:35 · 31d ago
last mail 3d ago
Read & send draft
MAYUR PATIL ⏳ ongoing
NOI-2026-03277 · LAN HOU/THA/0726/5157449 · 8 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹19,980.48
waiting 5d 13h
came 12 Sep 12:42 · 31d ago
last mail 3d ago
Read & send draft
NOI-2026-03370 · LAN NHL/KRDI/0426/5067691 · 5 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number · a draft waits for Send
screenshot in
₹26,280.41
waiting 4d 8h
came 22 Sep 15:54 · 21d ago
last mail 4d ago
Read & send draft
NOI-2026-03415 · LAN HOU/NSK/0426/5076445 · 4 papers
PNB_HFLPNB Housing
Step 5 · Filingchallan paid — the branch owes the Index II / sale deed; the e-filing starts from its document number
screenshot in
₹21,040.47
waiting 1d 11h
came 22 Sep 18:58 · 21d ago
last mail 1d ago
Open

The MIS (Excel) of every case of a bank — the customer’s mobile and e-mail, the loan, the GRN, the DHC’s PRN and the token beside each: ICICI HFC ↓ · PNB Housing ↓ · Sammaan ↓ · Hinduja ↓ · Motilal ↓

Every row carries the bank’s logo and the step the case stands on. Our move rows have the one saffron button that moves the case; a red wait means the thread has been quiet for 2+ days. The fee pill: fee verified = the bank’s credit named this case by itself or a person pressed Verify; screenshot in = the branch’s proof is on file, the money is not seen yet. Fresh = the app saw the case from its very first mail (1 Sep on) — fully reliable; ongoing = an older thread it joined mid-stream, so check Gmail for the earlier trail.

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