⚠The PNB mailbox has used 133% of what Google lets it send in 24 hours (663 of 500 people written to). Put every file of a case in one mail and copy fewer people — or Google stops it.
Cases / NOI-2026-02498
ANKITA BALBIRSINGH ROUTHAN.
LAN 77000329875
Needs documents · waiting on the branch
Send the draft 2All documentsMails & papers 6Mail in
Documents
Payment
Challan
Filing
E-filing
Index II
Papers for the challan6 still to come
1 of 7 in hand.
everything the challan needs, and where each one stands
everything the challan needs, and where each one stands
Still needed for the challan: Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, the property address — no file carries it; ask the branch for the technical report
For the e-filing visit later (not for the challan): Applicant's Selfie / Photo, Index II copy / Title document
Sanction Letter — still needed
Applicant's Aadhaar Card — still needed
Applicant's PAN Card — still needed
Property address — no document on file carries it; ask the branch for the technical report or Index II
Applicant's Selfie / Photo — for the e-filing visit later
Index II copy / Title document — for the e-filing visit later
Aadhaar and PAN come before the challan: the NOI team checks the name is the same on both.
All files (3)A label is wrong? Fix it under All documents.
Moneynot worked out yet
No fee computed yet — it appears the moment the loan amount is known.
See the full workingevery row, and the property
Time takennot shown to the bank
Challan —not made yet
Index II —not yet
the NOI team 1 minthe branch 18 d 4 htotal 18 d 4 h so far
Now with the branch — waiting for your documents
since 25 Sep 20:35 — 18 d 4 h of working time
Day by day — every step and who held it
25 Sep 20:34Your branch's mail
25 Sep 20:35Papers read+1 min · the NOI team
Case facts
Bank
ICICI_HFC
Loan amount
—
Loan account no.
77000329875
Bank’s own ref
—
Kind of case — the amount follows this
0.3% only / top-up: the branch asks for the 0.3% challan alone (a top-up,
or a stand-alone 0.3% challan) — the stamp duty and ₹100, nothing is filed. Change this and the amount
re-works itself.
Who paid the challan
The ask carries the stamp duty and registration fee we will pay on GRAS. If their own vendor already paid the challans, switch this — the ask re-works to our fee alone.
Open the filing pack
all the challan needs
Next step
Waiting on the branch
Outstanding: Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card. The engine has asked — nothing to do here unless you want to phone the branch.
⚠ 1 difference between the papers the co-pilot shows the same on the challan and on every e-filing page, above the form and beside the box
CHECKApplicant dropped purchase plan
| The branch request mail | Applicant drops Their Plan to buying property... Kindly refund all payment Applicant drops Their Plan to buying property do due to personal issued . I had taken applicant payment to your QR Code , Kindly refund all payment on priority basis . |
Why it matters: Not a question for the bank: one paper only — nothing to set against it.
What to do: Nothing to ask the bank — look once if you like.
Compared: the papers on the case; and the whole-file reading. Nothing here is typed or changed by itself.
Where this case stands — the whole trailread by EzDocs as one conversation
The applicant has dropped their plan to buy property and the branch is requesting a refund of the payment made. The team needs to process the refund.
the trail says the next move is with the NOI team — refund of payment
the branch last asked: Kindly refund all payment on priority basis .
read over 1 mail(s), last mail 2026-09-25 · read 18d ago · what EzDocs says informs the page; the step moves by the papers and the checked facts
Do things the NOI team's work on a case, in order — come here when the Next step above points here: upload the paid challan, mark it Filed, share the e-filing copy, take the bank's approval, or fix a detail
1Pay the challan on GRAS, then upload it here
Pay on GRAS — the NOI Co-pilot box there fills the form from the case number, and the full walkthrough with the exact figures appears at the top of this page the moment everything is clear (documents in, money verified). The engine reads the GRN off the uploaded PDF, re-checks every figure and name, and writes the bank mail. (If the direct page complains, start at gras.mahakosh.gov.in and click through.) The challan, as it will be typed — the GRAS form with the papers beside it; correct a box there when a paper says otherwise.
2File the NOI on the IGR site, then tell the branch
then switch to the e-filing tab you are already logged into — the next page there fills by itself. One e-filing tab only: the portal keeps one session per login, so a second tab (or the front page again) logs the first out. Not logged in yet today? open the portal (its front page logs you in afresh — and logs out any other e-filing tab).
The NOI Co-pilot creates the token from the Date of Mortgage, opens each page in the portal's own order and fills it, checked by EzDocs. Press this the moment you submit — the branch hears the NOI team's own words: “filed on the IGR site, once deface we will share with you”.
3Send the downloaded e-filing copy
When the eFilingDoc… PDF is in hand — the token is read from the file and the branch mail is written. The DHC's PRN is read off the same copy.
DHC PRN — not on the case yet: it is read off the filed e-filing copy, or type it from the DHC receipt
4Bank approval snip (Sammaan & Hinduja only)
These two banks approve the draft filing before submission — share the screenshot, they approve with one click, no mail round-trips.
No snip shared yet. Upload the draft e-filing screenshot below — the bank gets a one-click approval link instead of an email round-trip.
Uploading composes the approval mail to the bank (held on Draft mails until a person presses Send). Re-uploading replaces the snip and re-opens the decision on the SAME link.
Filing record (attempts, GRN, token)
| Attempt | GRN | Token | Status | Submitted |
|---|---|---|---|---|
| no filing yet |
Fix something every change is recorded with your name
Where did
you see the money? One tap is the same record, in your name:
Usually Aradhana Mam's press — after seeing the credit with her own eyes (bank SMS or statement). The case then moves towards the challan on its own.
Advanced — move the case by hand (ask Abhijit first)
Normally the case moves itself when documents and money arrive — this override is for the rare day it is stuck wrong.
The reply the engine wrote on this thread — yours to edit; nothing leaves until you press Send. Your own words, or a paper of the case with it? Reply on Mails & papers →
DRAFT — written by the engine, not sent
NOI case NOI-2026-02498 — pending documents
DRAFT — written by the engine, not sent
Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
The conversation, word for word — attachments open on click. Mail thread, oldest first.
This is the case's own Gmail thread, oldest first — the first mail is how the case began, and every later mail lands here the moment it arrives. Search on the Cases page finds any words written below.
📑 Open mails & papers — each mail beside its papers, ← → the next paper
SN
suraj.nishad@icicihfc.com icicihfc.com
25 Sep, 20:34 · 18d ago THE FIRST MAIL — how this case began
25 Sep, 20:34 · 18d ago THE FIRST MAIL — how this case began
Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
Dear Team ,
Applicant drops Their Plan to buying property do due to personal issued .
I had taken applicant payment to your QR Code , Kindly refund all payment on priority basis .
Regards ,
Suraj RB Nishad .
🤖 read: says the fee is paid ✓; documents attached; note: Applicant drops their plan to buying property, kindly refund all payment on priority basis. — “I had taken applicant payment to your QR Code”
3 more mails in between — open
SN
suraj.nishad@icicihfc.com icicihfc.com
05 Oct, 15:52 · 8d ago
05 Oct, 15:52 · 8d ago
Dear Team ,
Kindly update on Refund process .
Get Outlook for Android<https://aka.ms/AAb9ysg>
earlier mails quoted below
________________________________
From: Suraj Nishad /DIST/ICICIHFC/PNVL
Sent: Friday, 25 September 2026 20:34:57
To: NOI ICICIHFC <icicihfcnoi@ezdocs.co.in>
Cc: Harshal Hankare /DIST/ICICIHFC/PNVL <harshal.hankare@icicihfc.com>; Akshay Chormale /DIST/ICICIHFC/VASHI <akshay.chormale@icicihfc.com>
Subject: Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
Dear Team ,
Applicant drops Their Plan to buying property do due to personal issued .
I had taken applicant payment to your QR Code , Kindly refund all payment on priority basis .
Regards ,
Suraj RB Nishad .
🤖 read: asks for a status — “Kindly update on Refund process .”
SN
suraj.nishad@icicihfc.com icicihfc.com
07 Oct, 10:56 · 6d ago
07 Oct, 10:56 · 6d ago
Dear @NOI ICICIHFC<mailto:icicihfcnoi@ezdocs.co.in>
Kindly refund on priority basis .
earlier mails quoted below
________________________________
From: Suraj Nishad /DIST/ICICIHFC/PNVL <suraj.nishad@icicihfc.com>
Sent: Monday, October 5, 2026 3:52 PM
To: NOI ICICIHFC <icicihfcnoi@ezdocs.co.in>
Cc: Harshal Hankare /DIST/ICICIHFC/PNVL <harshal.hankare@icicihfc.com>; Akshay Chormale /DIST/ICICIHFC/VASHI <akshay.chormale@icicihfc.com>
Subject: Re: Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
Dear Team ,
Kindly update on Refund process .
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Suraj Nishad /DIST/ICICIHFC/PNVL
Sent: Friday, 25 September 2026 20:34:57
To: NOI ICICIHFC <icicihfcnoi@ezdocs.co.in>
Cc: Harshal Hankare /DIST/ICICIHFC/PNVL <harshal.hankare@icicihfc.com>; Akshay Chormale /DIST/ICICIHFC/VASHI <akshay.chormale@icicihfc.com>
Subject: Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
Dear Team ,
Applicant drops Their Plan to buying property do due to personal issued .
I had taken applicant payment to your QR Code , Kindly refund all payment on priority basis .
Regards ,
Suraj RB Nishad .
🤖 read: note: Refund on priority basis.
OL
The NOI teamTYPED IN GMAIL
07 Oct, 15:53 · 6d ago
07 Oct, 15:53 · 6d ago
Team,
The amount was refunded in the customer account and screenshot attached for your reference.
Aradhana Rai
NOI Coordinator | One Legal +91 8888706969
earlier mails quoted below
On Wed, 7 Oct 2026 at 10:56, Suraj Nishad /DIST/ICICIHFC/PNVL < suraj.nishad@icicihfc.com > wrote:
Dear
@NOI ICICIHFC
Kindly refund on priority basis .
From: Suraj Nishad /DIST/ICICIHFC/PNVL < suraj.nishad@icicihfc.com >
Sent: Monday, October 5, 2026 3:52 PM
To: NOI ICICIHFC < icicihfcnoi@ezdocs.co.in >
Cc: Harshal Hankare /DIST/ICICIHFC/PNVL < harshal.hankare@icicihfc.com >; Akshay Chormale /DIST/ICICIHFC/VASHI < akshay.chormale@icicihfc.com >
Subject: Re: Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
Dear Team ,
Kindly update on Refund process .
Get
Outlook for Android
From: Suraj Nishad /DIST/ICICIHFC/PNVL
Sent: Friday, 25 September 2026 20:34:57
To: NOI ICICIHFC < icicihfcnoi@ezdocs.co.in >
Cc: Harshal Hankare /DIST/ICICIHFC/PNVL < harshal.hankare@icicihfc.com >; Akshay Chormale /DIST/ICICIHFC/VASHI < akshay.chormale@icicihfc.com >
Subject: Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
Dear Team ,
Applicant drops Their Plan to buying property do due to personal issued .
I had taken applicant payment to your QR Code , Kindly refund all payment on priority basis .
Regards ,
Suraj RB Nishad .
🤖 read: The amount was refunded and a screenshot is attached.
OL
The NOI teamTYPED IN GMAIL
07 Oct, 15:53 · 6d ago
07 Oct, 15:53 · 6d ago
Team,
The amount was refunded in the customer account and screenshot attached for your reference.
Aradhana Rai
NOI Coordinator | One Legal +91 8888706969
earlier mails quoted below
On Wed, 7 Oct 2026 at 10:56, Suraj Nishad /DIST/ICICIHFC/PNVL < suraj.nishad@icicihfc.com > wrote:
Dear
@NOI ICICIHFC
Kindly refund on priority basis .
From: Suraj Nishad /DIST/ICICIHFC/PNVL < suraj.nishad@icicihfc.com >
Sent: Monday, October 5, 2026 3:52 PM
To: NOI ICICIHFC < icicihfcnoi@ezdocs.co.in >
Cc: Harshal Hankare /DIST/ICICIHFC/PNVL < harshal.hankare@icicihfc.com >; Akshay Chormale /DIST/ICICIHFC/VASHI < akshay.chormale@icicihfc.com >
Subject: Re: Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
Dear Team ,
Kindly update on Refund process .
Get
Outlook for Android
From: Suraj Nishad /DIST/ICICIHFC/PNVL
Sent: Friday, 25 September 2026 20:34:57
To: NOI ICICIHFC < icicihfcnoi@ezdocs.co.in >
Cc: Harshal Hankare /DIST/ICICIHFC/PNVL < harshal.hankare@icicihfc.com >; Akshay Chormale /DIST/ICICIHFC/VASHI < akshay.chormale@icicihfc.com >
Subject: Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
Dear Team ,
Applicant drops Their Plan to buying property do due to personal issued .
I had taken applicant payment to your QR Code , Kindly refund all payment on priority basis .
Regards ,
Suraj RB Nishad .
🤖 read: The team is providing a refund screenshot and asking for a receipt.
OL
The NOI teamTYPED IN GMAIL
07 Oct, 15:53 · 6d ago
07 Oct, 15:53 · 6d ago
Team,
The amount was refunded in the customer account and screenshot attached for your reference.
Aradhana Rai
NOI Coordinator | One Legal +91 8888706969
earlier mails quoted below
On Wed, 7 Oct 2026 at 10:56, Suraj Nishad /DIST/ICICIHFC/PNVL < suraj.nishad@icicihfc.com > wrote:
Dear
@NOI ICICIHFC
Kindly refund on priority basis .
From: Suraj Nishad /DIST/ICICIHFC/PNVL < suraj.nishad@icicihfc.com >
Sent: Monday, October 5, 2026 3:52 PM
To: NOI ICICIHFC < icicihfcnoi@ezdocs.co.in >
Cc: Harshal Hankare /DIST/ICICIHFC/PNVL < harshal.hankare@icicihfc.com >; Akshay Chormale /DIST/ICICIHFC/VASHI < akshay.chormale@icicihfc.com >
Subject: Re: Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
Dear Team ,
Kindly update on Refund process .
Get
Outlook for Android
From: Suraj Nishad /DIST/ICICIHFC/PNVL
Sent: Friday, 25 September 2026 20:34:57
To: NOI ICICIHFC < icicihfcnoi@ezdocs.co.in >
Cc: Harshal Hankare /DIST/ICICIHFC/PNVL < harshal.hankare@icicihfc.com >; Akshay Chormale /DIST/ICICIHFC/VASHI < akshay.chormale@icicihfc.com >
Subject: Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
Dear Team ,
Applicant drops Their Plan to buying property do due to personal issued .
I had taken applicant payment to your QR Code , Kindly refund all payment on priority basis .
Regards ,
Suraj RB Nishad .
🤖 read: The team is providing a refund screenshot and asking for a receipt.
Every file the branch sent, and what the engine read it as. Click a filename to open the file itself. A wrong label? Fix it at the bottom — the checklist and the next mail follow your fix.
Still needed for the challan: Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card, the property address — no file carries it; ask the branch for the technical report
For the e-filing visit later (not for the challan): Applicant's Selfie / Photo, Index II copy / Title document
| Document | File — click to open | Status | When |
|---|---|---|---|
| Payment screenshot | IMG-20260902-WA0008.jpg | filed | 18d ago |
| Payment screenshot | IMG-20260902-WA0009.jpg | filed | 18d ago |
| Other | IMG-20260912-WA0011.jpg | filed | 18d ago |
a label is wrong? open the file above, then correct it here
The checklist and the next mail follow the corrected label. Recorded with your name.
Details & records the money working, the property exactly as it will be filed, the people, and what was read from each document
The records come first. The Property card below is the one to check before filing day.
Payment
We need (our working)
—
—
Screenshot claims
₹26,010
₹26,010
Where it stands
not verified — no credit seen
not verified — no credit seen
Screenshot ₹26,010 — verified by itself the moment the bank credit is heard.
Paid by GPay at 2026-09-02 — verified when Google's NEFT lands in the PNB account (within hours).
Fee working (ours)
No fee computed yet — it appears the moment the loan amount is known.Property (must be perfect)
No property read yet — it fills itself from the sanction letter, the legal report, the technical report, the mail, or the Index II.Parties
| Role | Name | PAN | Aadhaar |
|---|---|---|---|
| mortgagor | ANKITA BALBIRSINGH ROUTHAN. |
All mail records (for Abhijit — safe to ignore)
2 mail(s) written and held — read and send them on Draft mails.
| Template | To | When |
|---|---|---|
| document chase | suraj.nishad@icicihfc.com | 18d ago |
| questions for the branch — what the papers leave open | suraj.nishad@icicihfc.com | 18d ago |
| questions for the branch — what the papers leave open | suraj.nishad@icicihfc.com | 16d ago |
| questions for the branch — what the papers leave open | suraj.nishad@icicihfc.com | 15d ago |
| document chase | suraj.nishad@icicihfc.com | 15d ago |
| questions for the branch — what the papers leave open | suraj.nishad@icicihfc.com | 12d ago |
| questions for the branch — what the papers leave open | suraj.nishad@icicihfc.com | 11d ago |
What the engine read from each document — check anything marked in red
Payment screenshot IMG-20260902-WA0009.jpg needs your check
utr
661123869600
661123869600
date
2026-09-02
2026-09-02
time
14:37
14:37
amount
2000
2000
method
UPI
UPI
payee upi
......3535@okbizaxis
......3535@okbizaxis
payer upi
......aksh@okicici
......aksh@okicici
payee name
EZDOCS
EZDOCS
payer name
ANKITA BALBIRSINGH ROUTHAN
ANKITA BALBIRSINGH ROUTHAN
raw reading (for Abhijit)
{'utr': '661123869600', 'date': '2026-09-02', 'time': '14:37', 'amount': 2000, 'method': 'UPI', 'payee_upi': '......3535@okbizaxis', 'payer_upi': '......aksh@okicici', 'payee_name': 'EZDOCS', 'payer_name': 'ANKITA BALBIRSINGH ROUTHAN', 'debit_notification_text': None}Payment screenshot IMG-20260902-WA0008.jpg needs your check
utr
661131155156
661131155156
date
2026-09-02
2026-09-02
time
14:41
14:41
amount
24010
24010
method
UPI
UPI
payee upi
3535@okbizaxis
3535@okbizaxis
payer upi
aksh@okicici
aksh@okicici
payee name
EZDOCS
EZDOCS
payer name
ANKITA BALBIRSINGH ROUTHAN
ANKITA BALBIRSINGH ROUTHAN
raw reading (for Abhijit)
{'utr': '661131155156', 'date': '2026-09-02', 'time': '14:41', 'amount': 24010, 'method': 'UPI', 'payee_upi': '3535@okbizaxis', 'payer_upi': 'aksh@okicici', 'payee_name': 'EZDOCS', 'payer_name': 'ANKITA BALBIRSINGH ROUTHAN', 'debit_notification_text': None}Other IMG-20260912-WA0011.jpg needs your check
payments inside
bank: THE KALYAN JANATA SAHAKARI BANK LTD.; kind: other; payments: []; rows_read: 0; account_last4: 1703; account_holder: ROUTHAN ANKITA BALBIRSINGH
bank: THE KALYAN JANATA SAHAKARI BANK LTD.; kind: other; payments: []; rows_read: 0; account_last4: 1703; account_holder: ROUTHAN ANKITA BALBIRSINGH
raw reading (for Abhijit)
{'payments_inside': {'bank': 'THE KALYAN JANATA SAHAKARI BANK LTD.', 'kind': 'other', 'payments': [], 'rows_read': 0, 'account_last4': '1703', 'account_holder': 'ROUTHAN ANKITA BALBIRSINGH'}}Other IMG-20260912-WA0011.jpg needs your check
payments inside
bank: THE KALYAN JANATA SAHAKARI BANK LTD.; kind: other; payments: []; rows_read: 0; account_last4: 1703; account_holder: ROUTHAN ANKITA BALBIRSINGH
bank: THE KALYAN JANATA SAHAKARI BANK LTD.; kind: other; payments: []; rows_read: 0; account_last4: 1703; account_holder: ROUTHAN ANKITA BALBIRSINGH
raw reading (for Abhijit)
{'payments_inside': {'bank': 'THE KALYAN JANATA SAHAKARI BANK LTD.', 'kind': 'other', 'payments': [], 'rows_read': 0, 'account_last4': '1703', 'account_holder': 'ROUTHAN ANKITA BALBIRSINGH'}}Payment screenshot IMG-20260902-WA0009.jpg needs your check
payments inside
bank: ICICI Bank; kind: payment_screenshot; payments: [{'utr': '661123869600', 'date': '2026-09-02', 'page': 1, 'time': '14:37', 'payee': 'EZDOCS', 'amount': 2000.0, 'direction': 'credit', 'narration': 'UPI transaction I
bank: ICICI Bank; kind: payment_screenshot; payments: [{'utr': '661123869600', 'date': '2026-09-02', 'page': 1, 'time': '14:37', 'payee': 'EZDOCS', 'amount': 2000.0, 'direction': 'credit', 'narration': 'UPI transaction I
raw reading (for Abhijit)
{'payments_inside': {'bank': 'ICICI Bank', 'kind': 'payment_screenshot', 'payments': [{'utr': '661123869600', 'date': '2026-09-02', 'page': 1, 'time': '14:37', 'payee': 'EZDOCS', 'amount': 2000.0, 'direction': 'credit', 'narration': 'UPI transaction ID 661123869600 To: EZDOCS ......3535@okbizaxis From: ANKITA BALBIRSINGH ROUTHAN (ICICI Bank) Google Pay ......aksh@okicici Google transaction ID CICAgPigrKKWVQ', 'proof_kind': 'success_screen'}], 'rows_read': 1, 'account_last4': '8531', 'account_holder': 'ANKITA BALBIRSINGH ROUTHAN'}}Payment screenshot IMG-20260902-WA0008.jpg needs your check
payments inside
bank: ICICI Bank; kind: payment_screenshot; payments: [{'utr': '661131155156', 'date': '2026-09-02', 'page': 1, 'time': '14:41', 'payee': 'EZDOCS', 'amount': 24010.0, 'direction': 'debit', 'narration': 'To: EZDOCS ......
bank: ICICI Bank; kind: payment_screenshot; payments: [{'utr': '661131155156', 'date': '2026-09-02', 'page': 1, 'time': '14:41', 'payee': 'EZDOCS', 'amount': 24010.0, 'direction': 'debit', 'narration': 'To: EZDOCS ......
raw reading (for Abhijit)
{'payments_inside': {'bank': 'ICICI Bank', 'kind': 'payment_screenshot', 'payments': [{'utr': '661131155156', 'date': '2026-09-02', 'page': 1, 'time': '14:41', 'payee': 'EZDOCS', 'amount': 24010.0, 'direction': 'debit', 'narration': 'To: EZDOCS ......3535@okbizaxis From: ANKITA BALBIRSINGH ROUTHAN (ICICI Bank) Google Pay .....aksh@okicici Google transaction ID CICAgPigrPPCOA', 'proof_kind': 'success_screen'}], 'rows_read': 1, 'account_last4': '8531', 'account_holder': 'ANKITA BALBIRSINGH ROUTHAN'}}Technical record (for Abhijit — safe to ignore)
| 5d ago | system:emails | chase_held_back | {'why': 'nothing has changed since we asked — the same list would only repeat itself', 'still_waiting_for': ["Applicant's Aadhaar Card", "Applicant's PAN Card", 'Loan amount (with insurance, if any)', 'Sanction Letter']} |
| 6d ago | system:filenote | file_note490 | {'v': '1', 'at': '2026-10-07T05:26:40', 'why': 'mail', 'open': 30, 'mails': [{'at': '2026-09-25 15:04', 'id': '1a0d91963e18f941', 'from': 'branch', 'gist': 'The applicant has dropped their plan to buy property, and the b |
| 6d ago | ezdocs:reader | mail_against_file490 | {'at': '2026-10-07T05:26:35', 'asks': ['refund on priority'], 'gist': 'The branch asks for a refund on priority.', 'next': 'Process the refund request and mark this case as cancelled.', 'brought': [], 'rectified': [], 'm |
| 6d ago | system:emails | chase_held_back | {'why': 'nothing has changed since we asked — the same list would only repeat itself', 'still_waiting_for': ["Applicant's Aadhaar Card", "Applicant's PAN Card", 'Loan amount (with insurance, if any)', 'Sanction Letter']} |
| 6d ago | system:ingest | mail_instruction_understood | {'amount': None, 'phrase': None, 'reason': None, 'instructions': ['refund_requested'], 'urgent_disbursement': False} |
| 8d ago | system:filenote | file_note490 | {'v': '1', 'at': '2026-10-05T10:23:24', 'why': 'mail', 'open': 30, 'mails': [{'at': '2026-09-25 15:04', 'id': '1a0d91963e18f941', 'from': 'branch', 'gist': 'The applicant has dropped their plan to buy property, and the b |
| 8d ago | ezdocs:reader | mail_against_file490 | {'at': '2026-10-05T10:23:16', 'asks': ['update on refund process'], 'gist': 'The branch asks for an update on the refund process.', 'next': 'Reply to the branch that the refund process is underway and will be completed a |
| 8d ago | system:filenote | file_note490 | {'v': '1', 'at': '2026-10-05T10:23:05', 'why': 'paper', 'open': 30, 'mails': [{'at': '2026-09-25 15:04', 'id': '1a0d91963e18f941', 'from': 'branch', 'gist': 'The applicant has dropped their plan to buy property, and the |
| 8d ago | ezdocs:reader | paper_against_file490 | {'at': '2026-10-05T10:22:57', 'why': "The paper is a payment screenshot for the customer Ankita Balbirsingh Routhan, which confirms the branch's request to refund the NOI fees.", 'file': 'IMG-20260912-WA0011.jpg', 'kinds |
| 8d ago | system:filenote | file_note490 | {'v': '1', 'at': '2026-10-05T10:22:53', 'why': 'first note', 'open': 30, 'mails': [{'at': '2026-09-25 15:04', 'id': '1a0d91963e18f941', 'from': 'branch', 'gist': 'The applicant has dropped their plan to buy property, and |
| 8d ago | system:ingest | mail_instruction_understood | {'amount': None, 'phrase': None, 'reason': None, 'instructions': ['refund_requested'], 'urgent_disbursement': False} |
| 8d ago | system:emails | chase_held_back | {'why': 'nothing has changed since we asked — the same list would only repeat itself', 'still_waiting_for': ["Applicant's Aadhaar Card", "Applicant's PAN Card", 'Loan amount (with insurance, if any)', 'Sanction Letter']} |
| 11d ago | system:emails | branch_questions_drafted | {'why': 'what the papers leave open is asked of the branch in one draft; a person presses Send', 'questions': ['The property address — no paper on file prints the mortgaged property. Kindly share the sanction letter carr |
| 11d ago | system:emails | email_shadowed:branch_questions | {'to': 'suraj.nishad@icicihfc.com', 'body': 'Dear Team,\n\nWith reference to the captioned case (LAN: 77000329875), the papers on file leave the following open, and we cannot make the challan until it is settled:\n\n 1. |
| 11d ago | system:emails | draft_withdrawn | {'why': 'a fresher branch questions replaces it — the words changed', 'count': 1, 'kinds': ['branch_questions']} |
| 11d ago | system:emails | questions_held475 | {'why': "not a question for the bank — it stays on the case's page for the team", 'held': [{'why': 'one paper only — nothing to set against it', 'about': 'Applicant dropped purchase plan'}]} |
| 11d ago | ezdocs:reader | case_read | {'how': 'uri', 'tag': '6dfe423c97ba8087', 'docs': ['IMG-20260912-WA0011.jpg'], 'loan': {'amount': None, 'made_of': [], 'not_ours': [], 'arithmetic': None, 'confidence': 'low'}, 'asked': True, 'checks': [], 'read_v': '441 |
| 11d ago | ezdocs:reader | case_read_started | {'tag': '6dfe423c97ba8087', 'why': 'sweep', 'note': 'the whole file is being read — a Fill or a copy asking meanwhile waits for this reading'} |
| 12d ago | system:emails | branch_questions_drafted | {'why': 'what the papers leave open is asked of the branch in one draft; a person presses Send', 'questions': ['Paper from another bank — our case as it was opened says NOI-2026-02498 for ANKITA BALBIRSINGH ROUTHAN, LAN |
| 12d ago | system:emails | email_shadowed:branch_questions | {'to': 'suraj.nishad@icicihfc.com', 'body': 'Dear Team,\n\nWith reference to the captioned case (LAN: 77000329875), the papers on file leave the following open, and we cannot make the challan until it is settled:\n\n 1. |
| 12d ago | system:emails | draft_withdrawn | {'why': 'the questions were put through the test again: they no longer stand', 'count': 1, 'kinds': ['branch_questions']} |
| 12d ago | system:emails | chase_held_back | {'why': 'nothing has changed since we asked — the same list would only repeat itself', 'still_waiting_for': ["Applicant's Aadhaar Card", "Applicant's PAN Card", 'Loan amount (with insurance, if any)', 'Sanction Letter']} |
| 15d ago | system:emails | chase_held_back | {'why': 'nothing has changed since we asked — the same list would only repeat itself', 'still_waiting_for': ["Applicant's Aadhaar Card", "Applicant's PAN Card", 'Loan amount (with insurance, if any)', 'Sanction Letter']} |
| 15d ago | system:emails | email_shadowed:doc_chase | {'to': 'suraj.nishad@icicihfc.com', 'body': "Dear Team,\n\nWith reference to the captioned case (LAN: 77000329875), the following is pending from your end:\n\n 1. Sanction Letter — not received yet\n 2. Applicant's Aad |
| 15d ago | system:emails | draft_withdrawn | {'why': 'a fresher chase replaces it — the asks changed', 'count': 1} |
| 15d ago | system:emails | branch_questions_drafted | {'why': 'what the papers leave open is asked of the branch in one draft; a person presses Send', 'questions': ['Paper from another bank — our case as it was opened says NOI-2026-02498 for ANKITA BALBIRSINGH ROUTHAN, LAN |
| 15d ago | system:emails | email_shadowed:branch_questions | {'to': 'suraj.nishad@icicihfc.com', 'body': "Dear Team,\n\nWith reference to the captioned case (LAN: 77000329875), the papers on file leave the following open, and we cannot make the challan until it is settled:\n\n 1. |
| 15d ago | system:emails | draft_withdrawn | {'why': 'a fresher set of questions for the branch replaces it', 'count': 1} |
| 15d ago | ezdocs:reader | case_read | {'how': 'uri', 'tag': '9eb8b128c18127f7', 'docs': ['IMG-20260912-WA0011.jpg'], 'loan': {}, 'asked': True, 'checks': [], 'read_v': '441.aa44537302', 'unsure': [], 'efiling': {}, 'summary': 'The only document provided is a |
| 16d ago | system:emails | branch_questions_drafted | {'why': 'what the papers leave open is asked of the branch in one draft; a person presses Send', 'questions': ['Filing of Notice of Intimation — branch mail says Applicant drops Their Plan to buying property do due to pe |
Case diary the case’s history — what happened, newest day first
Papers
3 still needed for the challan
Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card
Money
No figure yet
It appears the moment the loan amount is known.
Challan & filing
Not yet
The challan waits on the papers and the money above.
Next — whose move
The branch
papers pending
8 Oct1 thing
Nothing new to ask for — stayed quiet
7 Oct3 things — 3 steps
file note490
mail against file490 — by ezdocs:reader
Nothing new to ask for — stayed quiet
5 Oct6 things — 6 steps
file note490
mail against file490 — by ezdocs:reader
file note490
paper against file490 — by ezdocs:reader
file note490
Nothing new to ask for — stayed quiet
2 Oct6 things — 1 letter written · 5 steps
branch questions drafted
Wrote the questions for the branch — what the papers leave open mail — held, silent mode
Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
An old draft withdrew itself — its asks were already answered
Not asked of the bank — what the reading stopped on means the same, or is not the property
case read — by ezdocs:reader
case read started — by ezdocs:reader
1 Oct4 things — 1 letter written · 3 steps
branch questions drafted
Wrote the questions for the branch — what the papers leave open mail — held, silent mode
Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
An old draft withdrew itself — its asks were already answered
Nothing new to ask for — stayed quiet
28 Sep7 things — 2 letters written · 5 steps
Nothing new to ask for — stayed quiet
Wrote the document chase mail — held, silent mode
NOI case NOI-2026-02498 — pending documents
An old draft withdrew itself — its asks were already answered
branch questions drafted
Wrote the questions for the branch — what the papers leave open mail — held, silent mode
Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
An old draft withdrew itself — its asks were already answered
case read — by ezdocs:reader
27 Sep4 things — 1 letter written · 3 steps
branch questions drafted
Wrote the questions for the branch — what the papers leave open mail — held, silent mode
Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
An old draft withdrew itself — its asks were already answered
case read — by ezdocs:reader
25 Sep20 things — 3 documents received · 3 letters written · 14 steps
extra challan scanned
Nothing new to ask for — stayed quiet
Payment to our account found INSIDE a file (a statement / a receipt in a bundle) — recorded as the branch's payment proof; the bank credit still decides
Payment proof arrived before the case was quoted — held
EzDocs read the whole trail as one conversation — where the case stands is on the page
quoted history checked
branch questions drafted
Wrote the questions for the branch — what the papers leave open mail — held, silent mode
Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
case read — by ezdocs:reader
Wrote the document chase mail — held, silent mode
Kindly Refund NOI & MOE of -- 77000329875 -- ANKITA BALBIRSINGH ROUTHAN.
boxes gathered
party from case name
documents read together
Received: other
IMG-20260912-WA0011.jpg
Payment proof arrived before the case was quoted — held
Payment proof arrived before the case was quoted — held
Received: Payment screenshot
IMG-20260902-WA0009.jpg
Received: Payment screenshot
IMG-20260902-WA0008.jpg
name from subject
Case opened from the branch's mail
Older days stay folded — open one to read it. The mails themselves are in the thread above; Abhijit's technical record is under Details & records.
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