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Cases / NOI-2026-00370

MR.RAJABHAU HARIBHAU SUL

PNB_HFLLAN HOU/SOL/0826/5201237 Challan paid · waiting on the branch Waiting for the Index IIAll documentsMails & papers 3
Mail in
Documents
Payment
Challan
Filing
E-filing
Index II
⏳ Older case — the app joined this thread mid-stream.
This case was already running before the app began watching on 1 Sep. Earlier mails, documents, challans and payments may be on the Gmail thread but not yet inside the app — so “nothing received” or “no challan yet” here can be wrong. Treat it as an older case and check the Gmail thread. The app is fully reliable for FRESH cases (first mail on or after 1 Sep).
What the e-filing still needs6 still to come
1 of 7 in hand.
the challan is done — these are for the IGR filing / KYC
✓Payment screenshot — shows ₹13,392; money not verified yetopen
Sanction Letter — still needed
Applicant's Aadhaar Card — still needed
Applicant's PAN Card — still needed
Property address — no document on file carries it; ask the branch for the technical report or Index II
Applicant's Selfie / Photo — for the e-filing visit later
Index II copy / Title document — for the e-filing visit later
All files (2)A label is wrong? Fix it under All documents.
a file on the mail that is not here — every mail of this case is walked again, what lands is read at once
For you to check
  • The work is done — our fee of ₹13,430 is still not in our account. Chase the branch for it.
MoneyWaiting for the credit
₹13,430
Nothing has reached our account yet. Only a credit our bank shows us counts.
₹0 received — the branch’s receipt claims ₹13,392; we wait for the credit itself
Stamp duty 0.3%4,360
Registration fee 0.5%7,250
Government handling320
Our service fee1,500
Total we ask for13,430
Screenshot ₹13,392 — ₹38 under our ask, not below the real calculation ₹13,392. Counts as full. Nothing to ask.
why?
The branch paid the bank's own written total. Rule (boss, 4 Sep): everything above the real calculation — government + DHC ₹300 + our fee — up to our rounded-up ask is the NOI team's own buffer (the ₹10 round-ups, the ₹20 DHC margin), never a short payment; anything below the real calculation is short. The screenshot is still a claim: money counts only on the credit SMS or a person's Verify.
This payment is from the Vyapar QR (HDFC) at 2026-08-30 — EzDocs cannot hear this road. Please verify manually. Verify manually ↓
This money went to the HDFC Vyapar QR on the Samsung (ThinkBigz). That ear is working (last reached us 15 Oct 19:18 — 1 h ago), so the alert for THIS payment never fired — check that the macro is listening to that app.
By law ₹13,412. We ask ₹13,430 (rounded up to ₹10 — our rule).
why?
The NOI team's calculator rounds every percentage row UP to the next ₹10 with a ₹5 buffer, so a challan can never be a rupee short at the SRO counter. The exact figures stay recorded for the cross-check.
Bank's table ₹13,392 — accept as full (₹38 = our margin).
The money may already be here — 1 credit(s) our bank showed us that no case has taken
Credits our bank showed us that no case has taken. Check the amount, the minute and the payer before you press — your name goes on it.
₹13,100 · 12 Oct 11:56 · DEEPAK MAD. RRN- · 8534311165 — ₹330 less than our ask
See the full workingevery row, and the property
Time takennot shown to the bank
Challan 39 h 23 minour time · 3 Sep 18:53
Index II —not yet
the NOI team 46 d 4 htotal 46 d 4 h so far
Now with the NOI team — e-filing on IGR
since 3 Sep 18:53 — 42 d 1 h of working time
Day by day — every step and who held it
30 Aug 15:59Your branch's mail
30 Aug 15:59Papers readat once
30 Aug 15:59Fee quotedat once
3 Sep 18:53Challan made+4 d 2 h · the NOI team
Case facts
Bank
PNB_HFL
Loan amount
₹14,49,000
Loan account no.
HOU/SOL/0826/5201237
Bank’s own ref
—
Kind of case — the amount follows this
0.3% only / top-up: the branch asks for the 0.3% challan alone (a top-up, or a stand-alone 0.3% challan) — the stamp duty and ₹100, nothing is filed. Change this and the amount re-works itself.
Who paid the challan
The ask carries the stamp duty and registration fee we will pay on GRAS. If their own vendor already paid the challans, switch this — the ask re-works to our fee alone.
Open the filing pack all the challan needs

Where this case stands — the whole trailread by EzDocs as one conversation

The NOI team has received the initial documents and payment details, and has successfully generated and shared the e-challan. The team is currently waiting for the bank branch to provide the Index II copy, which was requested again despite earlier acknowledgment of receipt.
the history says the next move is with the branch — the Index II
the branch last asked: Kindly process challan in below case.
the history says the branch sent the Index II / sale deed, but no such paper is on the case — the attachment may not have been stored or read; open that mail and upload it under All documents
the branch's words say the fee is paid — the credit itself decides; the money page shows what was seen
✓ loan papers sent — done, mail 2 (2026-08-30) “We acknowledge the receipt of your mail documents”
✓ fee paid — the branch's words — done, mail 2 (2026-08-30) “We acknowledge the receipt of your mail documents and payment.”
✓ challan made — done, mail 3 (2026-08-30) “PFA challan for your reference.”
✓ challan shared — done, mail 3 (2026-08-30) “PFA challan for your reference.”
? Index II asked for — asked, mail 2 (2026-08-30) “For NOI filing, We need an index 2 copy..”
✓ Index II / sale deed sent by the branch — done, mail 1 (2026-08-30) “*Index II Copy attached”
read over 3 mail(s), last mail 2026-08-30 · read 30d ago · what EzDocs says informs the page; the step moves by the papers and the checked facts

Do things the NOI team's work on a case, in order — come here when the Next step above points here: upload the paid challan, mark it Filed, share the e-filing copy, take the bank's approval, or fix a detail

1Pay the challan on GRAS, then upload it hereDONE

Pay on GRAS — the NOI Co-pilot box there fills the form from the case number, and the full walkthrough with the exact figures appears at the top of this page the moment everything is clear (documents in, money verified). EzDocs reads the GRN off the uploaded PDF, re-checks every figure and name, and writes the bank mail. (If the direct page complains, start at gras.mahakosh.gov.in and click through.) The challan, as it will be typed — the GRAS form with the papers beside it; correct a box there when a paper says otherwise.

2File the NOI on the IGR site, then tell the branchYOU ARE HERE

then switch to the e-filing tab you are already logged into — the next page there fills by itself. One e-filing tab only: the portal keeps one session per login, so a second tab (or the front page again) logs the first out. Not logged in yet today? open the portal (its front page logs you in afresh — and logs out any other e-filing tab).
The NOI Co-pilot creates the token from the Date of Mortgage, opens each page in the portal's own order and fills it, checked by EzDocs. Press this the moment you submit — the branch hears the NOI team's own words: “filed on the IGR site, once deface we will share with you”.

3Send the downloaded e-filing copy

When the eFilingDoc… PDF is in hand — the token is read from the file and the branch mail is written. The DHC's PRN is read off the same copy.

DHC PRN — not on the case yet: it is read off the filed e-filing copy, or type it from the DHC receipt
4Bank approval snip (Sammaan & Hinduja only)

These two banks approve the draft filing before submission — share the screenshot, they approve with one click, no mail round-trips.

No snip shared yet. Upload the draft e-filing screenshot below — the bank gets a one-click approval link instead of an email round-trip.

Uploading composes the approval mail to the bank (held on Draft mails until a person presses Send). Re-uploading replaces the snip and re-opens the decision on the SAME link.

Filing record (attempts, GRN, token)
AttemptGRNTokenStatusSubmitted
no filing yet

Open filing pack →

Fix something every change is recorded with your name

Where did you see the money? One tap is the same record, in your name:

Usually Aradhana Mam's press — after seeing the credit with her own eyes (bank SMS or statement). The case then moves towards the challan on its own.

Advanced — move the case by hand (ask Abhijit first)

Normally the case moves itself when documents and money arrive — this override is for the rare day it is stuck wrong.

The reply EzDocs wrote on this thread — yours to edit; nothing leaves until you press Send.

No draft is waiting on this case. EzDocs writes one the moment the case needs a mail — a chase, the fee, the challan, the e-filing copy — and it waits here for your Send. All drafts → · Write a reply on Mails & papers →

The conversation, word for word — attachments open on click. Mail thread, oldest first.

This thread was already running before the app started — the mails below are the part the app has read; earlier mails are on Gmail. The oldest here is where the app joined, NOT where the case began. Search on the Cases page finds any words written below.

📑 Open mails & papers — each mail beside its papers, ← → the next paper
PK pramod.kabade@phfl.com phfl.com
30 Aug, 15:59 · 46d ago
THE APP JOINED HERE — earlier mails are on Gmail
Kindly process challan in below case - RAJABHAU HARIBHAU SUL - HOU/SOL/0826/5201237
Dear Team,

Kindly process challan in below case.

Customer nameMR.RAJABHAU HARIBHAU SUL
Loan account (LAN)HOU/SOL/0826/5201237
Loan amount₹14,49,000
Stamp duty 0.30%₹4,347
Registration fee 0.50%₹7,245
Service / vendor fees₹1,800
Total₹13,392
  • ✓ Sanction Letter — attached
  • ✓ Applicant and Aadhar Card — attached
  • ✓ Applicant and Pan Card — attached
  • ✓ Index II Copy — attached
  • ✓ Soft copy of Photograph — attached
  • ✓ Payment details — attached

Note: - Kindly Check PDF all Pages.

1449000/-

Thanks & Regards, Pramod Basavraj Kabade Team Leader - Loans Mobile: 8080998645 3 rd. floor, SV Prime Building, Opp Hotel Jay Palace, Hotagi Road, Solapur – 413003 PHFL Home Loans and Services Limited Toll Free: 1800 120 8800
🤖 read: asks for the challan; documents attached — “Kindly process challan in below case.”
OL The NOI teamTYPED IN GMAIL
30 Aug, 17:19 · 46d ago
Team,We acknowledge the receipt of your mail documents and payment.

We will initiate the challan for the same.

For NOI filing, We need an index 2 copy..

Regards, NOI Coordinator (PNB) ThinkBigz M:-8097244974
earlier mails quoted below
On Sun, 30 Aug 2026 at 15:58, Pramod Basavraj Kabade < pramod.kabade@phfl.com > wrote: Dear Team, Kindly process challan in below case. Note: - Kindly Check PDF all Pages. Customer Name MR.RAJABHAU HARIBHAU SUL Lan No HOU/SOL/0826/5201237 1449000/- LOAN AMOUNT 1449000/- 0.30% 4347/- 0.50% 7245/- FEES 1800/- TOTAL 13392/- *Sanction Letter attached *Applicant and Aadhar Card attached *Applicant and Pan Card attached *Index II Copy attached *Soft copy of Photograph attached *Payment details attached Thanks & Regards, Pramod Basavraj Kabade Team Leader - Loans Mobile: 8080998645 3 rd. floor, SV Prime Building, Opp Hotel Jay Palace, Hotagi Road, Solapur – 413003 PHFL Home Loans and Services Limited Toll Free: 1800 120 8800
🤖 read: challan shared — promised for later; asks the branch for documents — “We will initiate the challan for the same.”
OL The NOI teamTYPED IN GMAIL
30 Aug, 19:05 · 46d ago
Team,PFA challan for your reference.
Regards, NOI Coordinator (PNB) ThinkBigz M:-8097244974
earlier mails quoted below
On Sun, 30 Aug 2026 at 17:19, THINKBIGZ NOI < pnb.noifilling@gmail.com > wrote: Team, We acknowledge the receipt of your mail documents and payment. We will initiate the challan for the same. For NOI filing, We need an index 2 copy.. Regards, NOI Coordinator (PNB) ThinkBigz M:- 8097244974 On Sun, 30 Aug 2026 at 15:58, Pramod Basavraj Kabade < pramod.kabade@phfl.com > wrote: Dear Team, Kindly process challan in below case. Note: - Kindly Check PDF all Pages. Customer Name MR.RAJABHAU HARIBHAU SUL Lan No HOU/SOL/0826/5201237 1449000/- LOAN AMOUNT 1449000/- 0.30% 4347/- 0.50% 7245/- FEES 1800/- TOTAL 13392/- *Sanction Letter attached *Applicant and Aadhar Card attached *Applicant and Pan Card attached *Index II Copy attached *Soft copy of Photograph attached *Payment details attached Thanks & Regards, Pramod Basavraj Kabade Team Leader - Loans Mobile: 8080998645 3 rd. floor, SV Prime Building, Opp Hotel Jay Palace, Hotagi Road, Solapur – 413003 PHFL Home Loans and Services Limited Toll Free: 1800 120 8800 Team, PFA challan for your reference. *Regards,* *NOI Coordinator (PNB)* *ThinkBigz* *M:-8097244974* On Sun, 30 Aug 2026 at 17:19, THINKBIGZ NOI <pnb.noifilling@gmail.com> wrote: Team, We acknowledge the receipt of your mail documents and payment. We will initiate the challan for the same. For NOI filing, We need an index 2 copy.. *Regards,* *NOI Coordinator (PNB)* *ThinkBigz* *M:-8097244974 <(809)%20724-4974>* On Sun, 30 Aug 2026 at 15:58, Pramod Basavraj Kabade < pramod.kabade@phfl.com> wrote: > Dear Team, > > Kindly process challan in below case. > Note: - Kindly Check PDF all Pages. > > > Customer Name MR.RAJABHAU HARIBHAU SUL > Lan No HOU/SOL/0826/5201237 > > 1449000/- > > > LOAN AMOUNT 1449000/- > 0.30% 4347/- > 0.50% 7245/- > FEES 1800/- > TOTAL 13392/- > > > *Sanction Letter attached > *Applicant and Aadhar Card attached > *Applicant and Pan Card attached > *Index II Copy attached > *Soft copy of Photograph attached > *Payment details attached > > Thanks & Regards, > > Pramod Basavraj KabadeTeam Leader - LoansMobile: 80809986453 rd. floor, > SV Prime Building, Opp Hotel Jay Palace, Hotagi Road, Solapur – 413003 > <https://www.google.com/maps/search/Hotagi+Road,+Solapur+%E2%80%93+413003?entry=gmail&source=g> > > *PHFL Home Loans and Services Limited* > > Toll Free: 1800 120 8800 > >
🤖 read: challan shared ✓ — “PFA challan for your reference.”

Every file the branch sent, and what EzDocs read it as. Click a filename to open the file itself. A wrong label? Fix it at the bottom — the checklist and the next mail follow your fix.

DocumentFile — click to openStatusWhen
Payment screenshot NOI Payment - Sul.pdf
filed 46d ago
Other image001.jpg
filed 46d ago
a label is wrong? open the file above, then correct it here

The checklist and the next mail follow the corrected label. Recorded with your name.

Details & records the money working, the property exactly as it will be filed, the people, and what was read from each document

The records come first. The Property card below is the one to check before filing day.

Payment

We need
₹13,430
Where it stands
waiting for the credit
Screenshot claims
₹13,392 879139229990
Screenshot ₹13,392 — ₹38 under our ask, not below the real calculation ₹13,392. Counts as full. Nothing to ask.
why?
The branch paid the bank's own written total. Rule (boss, 4 Sep): everything above the real calculation — government + DHC ₹300 + our fee — up to our rounded-up ask is the NOI team's own buffer (the ₹10 round-ups, the ₹20 DHC margin), never a short payment; anything below the real calculation is short. The screenshot is still a claim: money counts only on the credit SMS or a person's Verify.
This payment is from the Vyapar QR (HDFC) at 2026-08-30 — EzDocs cannot hear this road. Please verify manually. Verify manually ↓
Paid at
—
Verified on
not yet

Fee working (ours)

Stamp dutyFiling feeDHCOur service feeTotal
₹4,360₹7,250₹320 ₹1,500₹13,430
By law ₹13,412. We ask ₹13,430 (rounded up to ₹10 — our rule).
why?
The NOI team's calculator rounds every percentage row UP to the next ₹10 with a ₹5 buffer, so a challan can never be a rupee short at the SRO counter. The exact figures stay recorded for the cross-check.

Property (must be perfect)

No property read yet — it fills itself from the sanction letter, the legal report, the technical report, the mail, or the Index II.
hold on after pressing — the page comes back with the result written at the top of this section

Parties

RoleNamePANAadhaar
none extracted yet

All mail records (for Abhijit — safe to ignore)
TemplateToWhen
fee quotepramod.kabade@phfl.com 46d ago
document chasepramod.kabade@phfl.com 46d ago
document chasepramod.kabade@phfl.com 43d ago
What EzDocs read from each document — check anything marked in red
Payment screenshot NOI Payment - Sul.pdf needs your check
utr
879139229990
date
2026-08-30
amount
13392
method
PhonePe
payee upi
9892834356-2@okbizaxis
payee name
THINKBIGZ INITIATIVE PVT LTD
debit notification text
Transaction Successful
raw reading (for Abhijit)
{'utr': '879139229990', 'date': '2026-08-30', 'amount': 13392, 'method': 'PhonePe', 'payee_upi': '9892834356-2@okbizaxis', 'payee_name': 'THINKBIGZ INITIATIVE PVT LTD', 'payer_name': None, 'debit_notification_text': 'Transaction Successful'}
Payment screenshot NOI Payment - Sul.pdf needs your check
payments inside
kind: bundle; payments: [{'utr': '879139229990', 'date': '2026-08-30', 'page': 3, 'time': '15:06', 'payee': 'THINKBIGZ INITIATIVE PVT LTD', 'amount': 13392.0, 'direction': 'debit', 'narration': 'THINKBIGZ INITIATIVE PVT
raw reading (for Abhijit)
{'payments_inside': {'bank': None, 'kind': 'bundle', 'payments': [{'utr': '879139229990', 'date': '2026-08-30', 'page': 3, 'time': '15:06', 'payee': 'THINKBIGZ INITIATIVE PVT LTD', 'amount': 13392.0, 'direction': 'debit', 'narration': 'THINKBIGZ INITIATIVE PVT LTD / 9892834356-2@okbizaxis', 'proof_kind': 'success_screen'}], 'rows_read': 1, 'account_last4': '3843', 'account_holder': 'RAJABHAU HARIBHAU SUL'}}
Other image001.jpg needs your check
payments inside
kind: other; payments: []; rows_read: 0
raw reading (for Abhijit)
{'payments_inside': {'bank': None, 'kind': 'other', 'payments': [], 'rows_read': 0, 'account_last4': None, 'account_holder': None}}
Technical record (for Abhijit — safe to ignore)
10h agoEzDocsdraft_withdrawn{'why': "the team's own mail of 30 Aug, 17:19 acknowledged the papers and the payment — the draft it answers is taken off", 'count': 1, 'kinds': ['fee_quote']}
19d agoEzDocsmail_read_as_shown{'why': "the mail's plain-text copy carried words the mail itself does not show (a template's words the branch took out, hidden or struck-out text). The mail is what it shows: its text on the case is now the shown copy",
23d agoEzDocshidden_payment_scan{'file': 'image001.jpg', 'kind': 'other', 'found': 0, 'doc_id': '4531896f-d60b-43c5-979d-14f7cce8f2d6', 'fetched': True}
30d agoEzDocstrail_read{'why': 'the model read the whole trail as one conversation; what it says is shown on the case — the stage still moves by the papers and the checked per-mail facts', 'done': ['documents', 'fee_paid', 'challan', 'challan_
34d agoEzDocshidden_payment_scan{'file': 'NOI Payment - Sul.pdf', 'kind': 'bundle', 'found': 1, 'doc_id': 'c2bc13d4-aa76-4c61-8be7-d3fbeeaa9399', 'fetched': True}
34d agoEzDocspayment_found_in_statement{'why': "the branch's payment proof was not a screenshot — the payment to our account was found INSIDE this file and recorded as its claim; the bank's credit still decides (Waghmare, 01451)", 'file': 'NOI Payment - Sul.p
34d agoEzDocsscreenshot_claim_recorded{'utr': '879139229990', 'date': '2026-08-30', 'parts': 1, 'amount': 13392.0, 'claimed_total': 13392.0}
42d agoEzDocsdraft_withdrawn{'why': 'its asks were satisfied meanwhile — nothing pending any more; a fresh mail is written if anything changes', 'count': 2, 'first_lines': [None, 'Dear Team,\n\nWith reference to the captioned case (LAN: HOU/SOL/082
42d agoEzDocsstage_follows_desk_challan_mail{'now': 'CHALLAN_PAID', 'why': 'we sent the challan on this thread and no branch mail came after it to trigger the usual re-read'}
42d agoEzDocschallan_inferred_from_desk_mail{'why': "we's own sent mail says the challan/e-filing already went — quoting and chasing are over on this thread; the stage follows we's deed"}
43d agoEzDocsemail_shadowed:doc_chase{'to': 'pramod.kabade@phfl.com', 'body': "Dear Team,\n\nWith reference to the captioned case (LAN: HOU/SOL/0826/5201237), the following is pending from your end:\n\n 1. Sanction Letter — not received yet\n 2. Applicant
46d agoEzDocsemail_shadowed:doc_chase{'to': 'pramod.kabade@phfl.com', 'subject': 'Kindly process challan in below case - RAJABHAU HARIBHAU SUL - HOU/SOL/0826/5201237', 'body_preview': "Dear Team,\n\nGreetings from ICICIHFCNOI NOI Desk.\n\nWith reference to
46d agoEzDocsemail_shadowed:fee_quote{'to': 'pramod.kabade@phfl.com', 'subject': 'Kindly process challan in below case - RAJABHAU HARIBHAU SUL - HOU/SOL/0826/5201237', 'body_preview': 'Dear Team,\n\nFee computation for the captioned case (LAN: HOU/SOL/0826/
46d agoEzDocsreceivable_created{'expected': 13412.0}
46d agoEzDocsfee_notes{'notes': ["total payable: bank says Rs.13,392, computed Rs.13,412 (difference Rs.-20) — desk DHC floor Rs.320 vs the Rs.300 on the bank's sheet — policy margin (gateway charges), not a bank error", 'bank sheet still sho
46d agoEzDocsdocument_received{'file': 'image001.jpg', 'doc_type': 'other', 'confidence': 0.95}
46d agoEzDocsdocument_received{'file': 'NOI Payment - Sul.pdf', 'doc_type': 'payment_screenshot', 'confidence': 0.9}
46d agoEzDocsmail_instruction_understood{'amount': 1449000.0, 'phrase': 'LOAN AMOUNT 1449000/-', 'reason': None, 'instructions': [], 'urgent_disbursement': False}
46d agoEzDocsintake_table_parsed{'loan_amount': 1449000.0, 'applicant_name': 'MR.RAJABHAU HARIBHAU SUL', 'bank_stated_fees': '{"bank_sd": 4347.0, "bank_ff": 7245.0, "bank_service": 1800.0, "bank_total": 13392.0}'}
46d agoEzDocscase_created{'lan': 'HOU/SOL/0826/5201237', 'bank': 'PNB_HFL', 'thread_id': '1a052363e159ea81'}

Case diary the case’s history — what happened, newest day first

Papers
3 still needed for the challan
Sanction Letter, Applicant's Aadhaar Card, Applicant's PAN Card
Money
₹13,392 claimed · credit not seen
Counts as received only on the credit SMS or a person's Verify.
Challan & filing
Challan paid
The challan is paid; the filing is under way.
Next — whose move
Us
file on the IGR site
For you to check: The work is done — our fee of ₹13,430 is still not in our account. Chase the branch for it.
Today · 15 Oct1 thing
An old draft withdrew itself — its asks were already answered
10:10
26 Sep1 thing — 1 step
EzDocs took 1 step of its own this day (reading, checking, tidying) — the technical record is under Details & records
06:10
15 Sep1 thing — 1 step
EzDocs read the whole trail as one conversation — where the case stands is on the page
20:36
11 Sep2 things — 2 steps
Payment to our account found INSIDE a file (a statement / a receipt in a bundle) — recorded as the branch's payment proof; the bank credit still decides
02:57
The branch's payment screenshot was read
02:57
3 Sep2 things — 2 steps
An old draft withdrew itself — its asks were already answered
18:53
Moved to 'challan paid' on the NOI team's own mail
The NOI team's own mail said the challan went — the case followed.
18:53
2 Sep1 thing — 1 letter written
Wrote the document chase mail — held, silent mode
NOI case NOI-2026-00370 — pending documents
10:00
30 Aug6 things — 2 documents received · 3 letters written · 1 step
Wrote the document chase mail — held, silent mode
Kindly process challan in below case - RAJABHAU HARIBHAU SUL - HOU/SOL/0826/5201237
15:58
Wrote the fee quote mail — held, silent mode
Kindly process challan in below case - RAJABHAU HARIBHAU SUL - HOU/SOL/0826/5201237
15:58
Received: other
image001.jpg
15:58
Received: Payment screenshot
NOI Payment - Sul.pdf
15:58
EzDocs took 1 step of its own this day (reading, checking, tidying) — the technical record is under Details & records
15:58
Case opened from the branch's mail
15:58
Older days stay folded — open one to read it. The mails themselves are in the thread above; Abhijit's technical record is under Details & records.
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